Manager Communications & Transfer Center

CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen—both inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our employees as we do to our patients. Our 20 hospitals, emergency and urgent care centers, home care and hospice, Flight for Life Colorado^TM , telehealth and over 240 physician practices and clinics offer endless opportunities! Here, you can grow your career and impact the people in the communities you serve.

CommonSpirit Health is one of the nation’s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way.

You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

Provides oversight and leadership in collaboration with Director (employee development, quality and process improvement, scheduling, HRO accountability, protocol development, and other tasks) in the
Communications and Transfer Center. Maintains databases and provides reporting for Ambulatory,
regulatory agencies, and hospital leaders. Provides direct supervision of Transfer Coordinators and
Communication Specialists to ensure adherence to all policies and procedures. Facilitates goals and
provides leadership role in day-to-day operations.

Maintains competencies in Transfer and Communications Center roles and assists with staffing.
Builds and maintains positive working relationships with IT, Unified Communications teams, and other
stakeholders to ensure all technical equipment has timely support, redundancy, and call storage for
risk/legal management.

Works to improve the provider experience in the referral, transfer, and transport request process.
Facilitates positive working relationships between the elements of the Transfer and Communications
Center. Identifies opportunities for shared resources, joint training, and collaboration.
Identifies software to improve efficiencies and streamline operations.

In addition to bringing humankindness to the workplace each day, qualified candidates will need the following:

• High School Diploma/GED, required
• Bachelor Degree, required or equivalent experience may be considered in lieu of Bachelor Degree
• 3 years' dispatch or call center or related experience, required.
• 3 years' supervisor or management experience, required.
• College Degree, required.
• Executive presence to work directly with executives, boards, physicians, senior leadership, other
  providers and managers. Knowledge of medical terminology, or healthcare industry.
• Experience in EMS-related field or dispatching preferred.
• Working knowledge of Information Technology.

We believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness. 

CommonSpirit Mountain Region’s Corporate Service Center is headquartered in Centennial, CO where our corporate leaders and centralized teams support our hospitals, clinics and people – including marketing, human resources, employee benefits, finance, billing, talent acquisition/development, payor relations, IT, project management, community benefit and more. Many of our centralized teams offer a remote work option which supports a healthy work-life balance while still providing a culture of collaboration and community where incredible people are doing incredible things every day.

We believe investing in our employees lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs. Designed with your well-being in mind, we offer: 

• Several Medical, Dental, & Vision options.
• Spending Accounts including a Dependent Care FSA that can include an employer contribution
• Retirement account options with a generous employer match
• Tuition Reimbursement
• Student Loan Forgiveness, and so much more!

View more on our benefits HERE.

$35.85 - $55.68 / hour