Market Patient Experience Program Manager

CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen—both inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our employees as we do to our patients. Our 20 hospitals, emergency and urgent care centers, home care and hospice, Flight for Life Colorado^TM , telehealth and over 240 physician practices and clinics offer endless opportunities! Here, you can grow your career and impact the people in the communities you serve.

CommonSpirit Health is one of the nation’s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way.

You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

The Market Patient Experience Program Manager serves as a key driver of patient-centered culture across assigned markets. This role partners with frontline staff, leaders, and physicians to identify barriers to a positive patient experience and implement targeted strategies that improve performance on patient experience measures, including HCAHPS.

The program manager will support rounding, service recovery, coaching, and real-time feedback. This position will rotate across multiple hospitals in the region as directed by the market or regional leadership. The goal is to standardize practices, reinforce expectations, and elevate the voice of the patient in daily operations.

In addition to bringing humankindness to the workplace each day, qualified candidates will need the following:

• Bachelor’s Degree in Education, Psychology,
  Communications, Public health or related field
  required
• A minimum of 3 years of experience in
  healthcare operations, patient experience or
  quality improvement
• Certified patient experience professional preferred
• Experience with LEAN Six Sigma or Studer
  principles
• Bilingual a plus

Physical Requirements - Medium Work - (Exert up to 50lbs force occasionally, and/or up to 20lbs frequently, and/or up to 10lbs constantly)

We believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness. 

Penrose-St. Francis Health Services is a full-service, 712-bed acute care provider in Colorado Springs comprised of Penrose Hospital, St. Francis Hospital and St Francis Hospital - Interquest. St. Francis Hospital opened in 2008 to keep pace with the growing needs of the Colorado Springs’ community on the north side of the city. St. Francis Hospital features 340-beds and offers a modern Birth Center, Level III Neonatal Intensive Care Unit, Cancer Center, Emergency Department, Level III Trauma Center, Imaging Services, Acute Inpatient Rehab, Surgical Services and Critical Care Unit.

It also serves as southern Colorado’s home base for the Flight For Life® Colorado air medical transport service.  

It’s an incredible time to join us as we celebrate recognition with Magnet® Hospital designation from the American Nurses Credentialing Center (ANCC) for superior quality in nursing care. With more than 300 days of annual sunshine, mild winters and easy-to-access recreational areas including Pikes Peak, Garden of the Gods and some of Colorado’s top destination resorts, you will enjoy an incredible lifestyle while having the career you’ve always wanted.

We believe investing in our employees lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs. Designed with your well-being in mind, we offer: 

• Several Medical, Dental, & Vision options.
• Spending Accounts including a Dependent Care FSA that can include an employer contribution
• Retirement account options with a generous employer match
• Tuition Reimbursement
• Student Loan Forgiveness, and so much more!

View more on our benefits HERE.

$34.56 - $50.14 / hour